Provider Standards

Prepared for: BookCollar LLC

Business location: Utah

Document purpose: Provider conduct, quality, compliance, safety, and marketplace standards

Effective Date: May 18, 2026

Last Updated: May 18, 2026

BookCollar is an online marketplace platform that connects customers with independent third-party service providers for in-person services.

These Provider Standards explain the expectations that apply to providers who apply to offer, list, book, or perform services through BookCollar.

These standards are intended to help maintain marketplace trust, customer safety, service reliability, legal compliance, and platform quality.

These Provider Standards are incorporated into the Provider Terms and should be read together with:

- Terms of Service

- Provider Terms

- Privacy Policy

- Booking, Cancellation, Refund, and Reschedule Policy

- Community Standards

- Copyright / IP Policy

- Prohibited Services Policy

- Provider Licensing and Insurance Requirements

- Safety and Incident Reporting Policy

- Any additional requirements shown during provider onboarding, listing creation, booking acceptance, or account review

Providers are independent third-party service providers.

Providers are not employees, agents, partners, joint venturers, franchisees, or legal representatives of BookCollar.

BookCollar may set marketplace standards, eligibility requirements, safety rules, listing standards, payment rules, and compliance requirements. These standards are intended to protect users and the platform, not to control the manner or means of provider service performance.

Providers remain responsible for deciding how to perform their services, subject to applicable law, professional obligations, customer-approved booking details, and BookCollar policies.

Providers may be required to apply and be approved before offering services on BookCollar.

To become and remain a provider, a provider may be required to:

- Create a BookCollar account

- Complete provider onboarding

- Provide accurate personal or business information

- Accept the Provider Terms

- Accept these Provider Standards

- Complete payment processor onboarding

- Submit tax or payout information where required

- Submit required licenses, permits, certifications, registrations, or insurance documents

- Meet service-category requirements

- Maintain good account standing

- Comply with applicable law

- Comply with BookCollar policies

BookCollar may approve, deny, pause, restrict, suspend, or remove provider access based on eligibility, compliance, safety, fraud, payment, licensing, insurance, customer experience, or policy concerns.

Providers must provide accurate, current, complete, and non-misleading information.

This includes:

- Legal name

- Business name

- Contact information

- Service area

- Business address, if applicable

- Provider profile

- Service listings

- Photos and portfolio materials

- Pricing

- Availability

- Licenses

- Permits

- Certifications

- Registrations

- Insurance information

- Payment and payout information

- Tax-related information, where required

Providers must update information promptly if it changes.

Providers may not use false identities, fake business information, misleading credentials, altered documents, or another person's licenses or insurance information.

Providers are solely responsible for obtaining, maintaining, and complying with all licenses, permits, certifications, registrations, approvals, training, and legal qualifications required for the services they offer or perform.

Providers may not offer or perform services unless they are legally allowed and properly qualified to perform those services.

Providers must promptly notify BookCollar if any required license, permit, certification, registration, insurance, or legal qualification:

- Expires

- Is suspended

- Is revoked

- Becomes invalid

- Is restricted

- Is under investigation

- Cannot be verified

- No longer covers the services listed

BookCollar may require providers to upload proof of licensing, permits, certifications, registrations, or insurance before offering certain services.

BookCollar may pause, restrict, suspend, or remove a provider account, listings, bookings, or payout ability if required documents are missing, expired, invalid, unverifiable, or insufficient.

Providers are responsible for determining and maintaining insurance required by law, industry practice, BookCollar policy, or their service category.

BookCollar may require proof of insurance for certain service categories.

Insurance requirements may vary based on:

- Service type

- Risk level

- Location

- Equipment used

- Whether services occur at customer homes

- Whether services occur at provider locations

- Whether transportation, property access, tools, chemicals, or physical labor are involved

- Applicable law or industry practice

If required insurance expires, is cancelled, becomes invalid, is insufficient, or cannot be verified, BookCollar may pause or restrict the provider's account, listings, booking ability, or payout ability.

Providers must keep listings accurate, lawful, complete, and current.

Listings should clearly describe:

- The service offered

- What is included

- What is not included

- Estimated duration

- Service location or travel area

- Customer preparation requirements

- Provider requirements

- Pricing

- Add-ons

- Extra charges

- Cancellation or reschedule limitations, if applicable

- Required licenses or qualifications, if displayed

- Any important limitations or restrictions

Providers may not create listings that are misleading, deceptive, unsafe, illegal, prohibited, or unsupported by the provider's qualifications.

BookCollar may remove, hide, pause, or require edits to listings that do not meet these standards.

Providers must present pricing clearly and honestly.

Providers may not:

- Hide mandatory fees

- Advertise false prices

- Use bait-and-switch pricing

- Add surprise charges not disclosed before booking

- Misrepresent discounts

- Manipulate fees to avoid platform rules

- Pressure customers into off-platform payments

- Charge customers outside the platform for BookCollar-originated bookings where prohibited

Any additional charges should be clearly disclosed and customer-approved before the service is performed, unless otherwise allowed by BookCollar policy and applicable law.

Providers are responsible for keeping availability accurate.

Providers should only accept bookings they are able and legally qualified to perform.

Providers should avoid:

- Accepting bookings they cannot complete

- Repeated late cancellations

- Repeated reschedules

- Repeated no-shows

- Failure to respond to customer booking messages

- Keeping unavailable time slots open

- Misrepresenting appointment availability

Provider availability issues may affect listing visibility, account standing, or continued provider access.

Providers must communicate with customers professionally, respectfully, and truthfully.

Providers should use BookCollar messaging tools for booking-related communication where available.

Providers should communicate promptly about:

- Booking questions

- Service preparation

- Location details

- Arrival issues

- Delays

- Reschedule requests

- Cancellations

- Service limitations

- Safety concerns

- Material changes affecting the booking

Providers may not:

- Harass customers

- Threaten customers

- Use abusive language

- Use sexually inappropriate language

- Discriminate against customers

- Pressure customers into unwanted services

- Pressure customers into off-platform payments

- Misrepresent cancellation or refund rules

- Use customer information for unrelated marketing

- Contact customers for unrelated purposes

Providers must act professionally before, during, and after bookings.

Professional conduct includes:

- Communicating clearly

- Being reasonably punctual

- Respecting customer property

- Respecting customer privacy

- Performing services safely and lawfully

- Following customer-approved booking details

- Avoiding harassment or discrimination

- Avoiding threats or intimidation

- Avoiding unsafe behavior

- Avoiding deceptive conduct

- Cooperating with support and dispute review

BookCollar may take action if provider conduct creates customer harm, safety risk, legal risk, payment risk, or platform trust concerns.

Providers must perform services in a safe, lawful, and responsible manner.

Providers may not:

- Threaten customers

- Harass customers

- Engage in violence

- Engage in sexual misconduct

- Damage property

- Steal property

- Perform services while impaired

- Bring unauthorized people to a booking

- Bring weapons to a booking, except where legally required and expressly allowed

- Enter unauthorized areas

- Ignore reasonable safety instructions

- Continue services in unsafe conditions

- Perform services they are not qualified or legally allowed to perform

Providers should report serious safety incidents, threats, harassment, unsafe conditions, or misconduct to BookCollar as soon as reasonably possible.

In an emergency, providers should contact emergency services immediately.

When services occur at a customer's home, business, event location, or other property, providers must respect the customer's space and property.

Providers should:

- Enter only authorized areas

- Avoid damaging property

- Avoid taking or moving property without permission

- Leave the area reasonably clean if the service requires it

- Follow reasonable location instructions

- Report accidental damage promptly

- Avoid bringing unauthorized guests or helpers

- Leave if reasonably asked to do so, unless doing so would create immediate danger

Providers are responsible for damage, loss, or harm caused by their own conduct, personnel, tools, equipment, supplies, or service performance.

If customers visit a provider's location, business, studio, office, or workspace, the provider is responsible for maintaining a lawful, reasonably safe, and professional environment.

Provider locations should be:

- Lawful for the services offered

- Reasonably safe

- Clean and appropriate for the service type

- Free of unreasonable hazards

- Consistent with listing descriptions

- Compliant with applicable licensing, zoning, health, safety, and business requirements

Providers are responsible for the quality of their services.

Providers should perform services in a manner consistent with:

- Listing descriptions

- Customer-approved booking details

- Applicable law

- Industry standards

- Professional standards, if applicable

- Required licenses or certifications

- BookCollar policies

BookCollar does not control how providers perform services, but may take marketplace action if repeated service quality issues, disputes, complaints, safety issues, or policy violations occur.

Providers may not:

- Offer illegal services

- Offer prohibited services

- Perform regulated services without required licensing

- Misrepresent credentials

- Submit false documents

- Mislead customers

- Harass customers

- Discriminate against customers

- Threaten customers

- Commit fraud

- Manipulate reviews

- Abuse refunds or disputes

- Avoid platform fees

- Pressure customers into off-platform payments

- Use customer information for unrelated purposes

- Violate customer privacy

- Damage customer property

- Engage in unsafe conduct

- Violate BookCollar policies

- Violate applicable law

Providers may not offer, list, request, book, or perform services that are illegal, unsafe, deceptive, exploitative, unauthorized, or prohibited by BookCollar.

Prohibited or restricted services may include:

- Illegal services

- Sexual services

- Controlled substances

- Weapons-related services

- Hazardous services

- Medical or health services unless specifically approved and properly licensed

- Childcare or elder care unless specifically approved and legally reviewed

- Legal, tax, or financial advice unless specifically approved and properly licensed

- Regulated construction or trade services unless specifically approved and properly licensed

- Services involving minors in a way that creates legal or safety concerns

- Services requiring a license, permit, certification, registration, or insurance that the provider does not have

- Services that violate BookCollar policies

- Services that create elevated legal, safety, regulatory, financial, or reputational risk

Providers may not manipulate reviews, ratings, or reputation signals.

Providers may not:

- Post fake reviews

- Review their own listings

- Ask friends, family, employees, or affiliated parties to post misleading reviews

- Buy reviews

- Sell reviews

- Trade reviews

- Offer incentives for positive reviews without proper disclosure

- Pressure customers to leave positive reviews

- Pressure customers to remove negative reviews

- Retaliate against customers for reviews

- Threaten customers over reviews

- Submit false complaints about honest reviews

Providers may respond to reviews where platform tools allow, but responses must be truthful, respectful, professional, and policy-compliant.

Providers may receive customer information through BookCollar, including names, contact information, booking details, service locations, messages, notes, and other information needed for the booking.

Providers may use customer information only for legitimate booking, service, support, or platform-related purposes.

Providers may not:

- Sell customer information

- Share customer information without authorization

- Use customer information for unrelated marketing

- Contact customers for unrelated purposes

- Publish customer information

- Harass customers

- Spam customers

- Use customer information for discrimination, fraud, or unlawful purposes

- Store customer information longer than necessary for legitimate purposes

Providers must protect customer information and comply with applicable privacy laws.

Providers are responsible for content they submit to BookCollar.

Provider content may include:

- Profile text

- Business descriptions

- Listing descriptions

- Photos

- Portfolio images

- Logos

- Videos

- Messages

- Support submissions

- Dispute evidence

Provider content must be lawful, accurate, non-misleading, and authorized.

Providers may not upload content that:

- Infringes copyright

- Infringes trademarks

- Violates privacy rights

- Violates publicity rights

- Misleads customers

- Uses customer images without permission

- Uses another provider's work without permission

- Uses stock photos without required rights

- Violates BookCollar policies

Providers should not upload client photos, before-and-after photos, or portfolio examples unless they have all required rights and permissions.

Providers may not send someone else to perform a service unless permitted by BookCollar policy, disclosed to the customer where required, and allowed by applicable law.

If a provider uses employees, subcontractors, assistants, or team members, the provider is solely responsible for:

- Their conduct

- Their qualifications

- Their licenses

- Their insurance

- Their background or eligibility

- Their taxes

- Their wages

- Their compliance with law

- Their compliance with BookCollar policies

- Any harm, loss, dispute, or claim caused by them

BookCollar may require additional information about any person who performs services connected to the platform.

Providers must cooperate with BookCollar in good faith during:

- Customer complaints

- Refund reviews

- Cancellation disputes

- No-show disputes

- Chargebacks

- Payment disputes

- Safety investigations

- License reviews

- Insurance reviews

- Fraud reviews

- Policy investigations

BookCollar may request records such as:

- Messages

- Photos

- Videos

- Receipts

- Proof of arrival

- Proof of work

- Time records

- License documents

- Insurance documents

- Customer communications

- Service notes

- Other relevant information

Failure to cooperate may result in refund decisions, payout holds, payout adjustments, account restrictions, or other enforcement action.

Providers should avoid unnecessary cancellations, late cancellations, and no-shows.

Providers should keep availability accurate and communicate promptly if an issue arises.

Repeated provider cancellations, late cancellations, no-shows, or reschedule problems may result in:

- Warning

- Listing pause

- Reduced visibility

- Booking restriction

- Payout adjustment

- Account review

- Temporary suspension

- Permanent removal

- Other action permitted by BookCollar policies

If a provider cannot perform a confirmed booking, the provider should use BookCollar's cancellation or reschedule tools as soon as possible.

Providers must comply with BookCollar payment and payout rules.

Providers may be required to complete Stripe Connect or another payment processor onboarding before receiving payouts.

Providers may not:

- Misrepresent payment information

- Use another person's payout account without authorization

- Avoid platform fees

- Manipulate refunds

- Abuse chargebacks

- Pressure customers into off-platform payments

- Use the platform for money laundering or fraud

- Provide false tax or payment information

BookCollar may delay, hold, offset, reverse, or restrict payouts where permitted by Provider Terms, payment processor rules, or applicable law.

Providers are responsible for their own taxes and tax records.

Providers are responsible for determining, reporting, and paying any taxes that apply to their services, business operations, income, fees, and payouts.

BookCollar does not provide tax, accounting, payroll, or legal advice.

Providers should consult qualified tax professionals about their obligations.

Provider account standing may be affected by:

- Customer complaints

- Poor communication

- Repeated cancellations

- No-shows

- Refunds

- Chargebacks

- Safety issues

- Expired licenses

- Missing insurance

- Inaccurate listings

- Fraud concerns

- Prohibited services

- Review manipulation

- Policy violations

- Legal compliance issues

- Payment processor concerns

BookCollar may use account standing to determine listing visibility, booking access, payout review, provider eligibility, or continued platform access.

BookCollar may investigate suspected violations of these Provider Standards, Provider Terms, Terms of Service, Community Standards, Prohibited Services Policy, Booking/Cancellation Policy, Safety Policy, or applicable law.

BookCollar may take action including:

- Warning

- Requesting corrective action

- Removing content

- Removing or restricting listings

- Pausing listings

- Restricting bookings

- Cancelling bookings

- Pausing provider accounts

- Suspending provider accounts

- Terminating provider accounts

- Delaying payouts where permitted

- Holding payouts where permitted

- Offsetting amounts owed where permitted

- Reporting suspected unlawful conduct

- Cooperating with payment processors, regulators, or law enforcement

- Taking legal action

Enforcement decisions may consider severity, safety risk, legal risk, fraud indicators, customer harm, repeated behavior, payment processor rules, provider history, and cooperation during review.

BookCollar may allow providers to request follow-up review of certain enforcement decisions where appropriate.

Appeals may not be available for all actions, especially where urgent safety, fraud, legal, payment, licensing, insurance, or compliance concerns exist.

Providers requesting review may be required to submit additional documents, evidence, or explanations.

BookCollar may uphold, modify, or reverse an enforcement decision based on available information.

These Provider Standards should be read together with:

- Terms of Service

- Provider Terms

- Privacy Policy

- Booking, Cancellation, Refund, and Reschedule Policy

- Community Standards

- Copyright / IP Policy

- Prohibited Services Policy

- Provider Licensing and Insurance Requirements

- Safety and Incident Reporting Policy

- Any other terms shown during provider onboarding, listing creation, booking acceptance, payout setup, or account review

If there is a conflict between these Provider Standards and another BookCollar policy, the more specific policy will generally control for the specific issue it addresses, unless otherwise stated.

BookCollar may update these Provider Standards from time to time to reflect legal requirements, safety concerns, operational needs, payment processor requirements, platform changes, or business practices.

Updated versions will be posted with a revised effective date or last updated date.

Where required by law or appropriate based on the change, BookCollar may provide notice or require providers to accept updated standards before continuing to use provider features.

Provider support:

[Insert provider support email]

License and insurance review:

[Insert provider compliance email]

Safety reports:

[Insert safety email]

Dispute support:

[Insert dispute email]

Legal contact:

[Insert legal email]

Mailing address:

[Insert legal mailing address]

End of Provider Standards