Provider Terms

Prepared for: BookCollar LLC

Business location: Utah

Document purpose: Provider-facing terms for provider applicants and approved providers

Effective Date: May 18, 2026

Last Updated: May 18, 2026

These Provider Terms apply to any person or business that applies to become a provider, creates or manages provider listings, offers services, accepts bookings, performs services, receives payouts, or otherwise uses provider features on the BookCollar platform.

These Provider Terms are in addition to the BookCollar Terms of Service. By applying to become a provider or using provider features, you agree to these Provider Terms and all policies incorporated by reference.

If you do not agree to these Provider Terms, you may not apply to become a provider, create provider listings, accept bookings, or receive payouts through BookCollar.

The following policies are incorporated into these Provider Terms:

1. Terms of Service

2. Privacy Policy

3. Booking, Cancellation, Refund, and Reschedule Policy

4. Community Standards

5. Copyright / IP Policy

6. Provider Standards

7. Prohibited Services Policy

8. Provider Payment and Payout Policy, if separate

9. Provider Licensing and Insurance Requirements, if separate

10. Safety and Incident Reporting Policy, if separate

If there is a conflict between these Provider Terms and the general Terms of Service regarding provider obligations, these Provider Terms will control for provider-specific matters unless otherwise stated.

Providers are independent third-party service providers.

Providers are not employees, agents, partners, joint venturers, franchisees, or legal representatives of BookCollar.

Nothing in these Provider Terms creates an employment relationship, agency relationship, partnership, franchise, joint venture, or similar relationship between BookCollar and any provider.

Providers are responsible for their own business operations, service methods, tools, equipment, supplies, transportation, expenses, taxes, licenses, permits, insurance, personnel, and legal compliance.

Providers understand and agree that they operate as independent businesses or independent service providers.

Providers are responsible for:

- Deciding whether to apply to offer services on BookCollar

- Choosing which services to offer, subject to platform approval and policy limits

- Setting or managing their own availability, subject to platform tools

- Setting or managing pricing, where platform tools allow

- Deciding whether to accept eligible booking requests, subject to platform rules

- Determining how to perform services

- Providing tools, equipment, transportation, supplies, and labor needed for services

- Paying their own business expenses

- Maintaining required licenses, permits, certifications, registrations, and insurance

- Complying with all laws applicable to their services

- Maintaining their own tax and accounting records

- Reporting and paying taxes

- Managing their own business risks

- Providing lawful and professional services to customers

BookCollar does not control the manner or means by which providers perform services.

BookCollar may set platform rules, provider eligibility requirements, safety rules, listing standards, payment rules, cancellation rules, and other marketplace policies to protect users, comply with law, reduce risk, and maintain platform integrity.

Provider access is not automatic.

To become or remain a provider, you may be required to:

- Create a BookCollar account

- Complete provider onboarding

- Provide accurate identity and business information

- Accept the Provider Terms

- Accept applicable platform policies

- Complete Stripe Connect or other payout onboarding

- Submit tax or payment information where required

- Submit required licenses, permits, certifications, registrations, or insurance documents

- Pass platform review for eligible service categories

- Maintain good account standing

- Comply with all BookCollar policies

- Comply with all applicable laws

BookCollar may approve, deny, pause, restrict, suspend, or remove provider access at any time where permitted by law and platform policy.

A person or business that wants to offer services through BookCollar must apply through the platform and complete required onboarding steps.

BookCollar may review provider applications before allowing a provider to:

- Publish listings

- Accept bookings

- Receive payments

- Receive payouts

- Use provider tools

- Offer certain service categories

BookCollar may request additional information or documentation at any time for onboarding, risk review, legal compliance, fraud prevention, safety review, payment review, or policy enforcement.

BookCollar may deny or delay provider approval if information is missing, inaccurate, unverifiable, expired, inconsistent, risky, or otherwise insufficient.

Providers are solely responsible for obtaining, maintaining, and complying with all licenses, permits, certifications, registrations, approvals, training, and legal qualifications required for the services they offer or perform.

This may include requirements imposed by:

- Federal law

- Utah law

- Other state law, if applicable

- County law

- City law

- Professional licensing boards

- Industry regulators

- Health and safety authorities

- Tax authorities

- Insurance requirements

- Other applicable authorities

Providers may not offer or perform any service through BookCollar unless they are legally allowed and properly qualified to perform that service.

Providers must promptly notify BookCollar if any required license, permit, certification, registration, insurance, approval, or legal qualification expires, is suspended, is revoked, becomes invalid, is restricted, is under investigation, or can no longer be verified.

BookCollar may require providers to upload proof of licenses, permits, certifications, registrations, insurance, or other credentials before offering certain services.

Uploaded documents may include:

- State licenses

- City or county business licenses

- Professional licenses

- Permits

- Certifications

- Insurance certificates

- Registration records

- Expiration dates

- License numbers

- Issuing authority information

- Other documents requested by BookCollar

Providers represent that all submitted documents are true, accurate, current, complete, and belong to the provider or provider business.

Providers may not submit false, altered, expired, misleading, stolen, or unauthorized documents.

BookCollar may review submitted provider documents to determine whether they appear valid based on the information available to BookCollar.

BookCollar's review may include checking submitted information, expiration dates, document completeness, visible inconsistencies, service category requirements, or other information BookCollar chooses to review.

BookCollar's review of a license, permit, certification, registration, insurance document, or credential does not guarantee that:

- The document is valid

- The provider is legally qualified

- The provider will remain legally qualified

- The provider has all required licenses

- The provider has all required insurance

- The provider will perform services safely or lawfully

- The provider is suitable for a customer's needs

Providers remain solely responsible for legal compliance.

If a provider's required license, permit, certification, registration, insurance, or other credential expires, becomes invalid, is suspended, is revoked, cannot be verified, is missing, or appears insufficient, BookCollar may take action.

Actions may include:

- Pausing the provider account

- Pausing one or more listings

- Preventing new bookings

- Cancelling affected bookings

- Notifying affected customers where appropriate

- Requiring updated documents

- Requiring additional review

- Restricting provider features

- Holding or delaying payouts where permitted

- Suspending the provider account

- Removing the provider from the platform

A provider whose account or listings are paused for licensing or insurance issues may not resume affected services until BookCollar determines that updated information satisfies platform requirements.

Providers are responsible for determining and maintaining insurance required by law, industry practice, platform policy, contract, or the provider's service category.

BookCollar may require providers in certain categories to carry insurance, provide proof of insurance, maintain minimum coverage limits, or name BookCollar as an additional insured if legally appropriate.

Insurance requirements may vary by service category.

If provider insurance expires, is cancelled, becomes invalid, is insufficient, or cannot be verified, BookCollar may pause, restrict, suspend, or remove the provider account, listings, booking ability, or other provider features.

Unless expressly stated by BookCollar in writing, BookCollar does not guarantee that any provider is insured or that any insurance policy will cover a particular claim.

Providers are solely responsible for the services they advertise, offer, accept, perform, and complete.

Providers are responsible for:

- Service quality

- Service safety

- Service timeliness

- Professionalism

- Customer communication

- Legal compliance

- Required tools and equipment

- Required supplies

- Service methods

- Cleanup, where applicable

- Protection of customer property

- Managing service risks

- Compliance with listing descriptions

- Compliance with customer-approved booking details

Providers must not perform services in a careless, unsafe, unlawful, deceptive, discriminatory, harassing, or unprofessional manner.

Providers must keep all listings accurate, truthful, complete, and current.

Listings must accurately describe:

- Service offered

- Service scope

- Service limitations

- Pricing

- Add-ons

- Extra charges

- Estimated duration

- Service area

- Travel limitations

- Availability

- Required customer preparation

- Required provider qualifications

- License or insurance status, if displayed

- Any material restrictions or limitations

Providers may not misrepresent qualifications, credentials, licensing, insurance, experience, availability, demand, results, reviews, pricing, or service outcomes.

BookCollar may edit visibility, require changes, pause, suspend, or remove listings that are inaccurate, misleading, unlawful, unsafe, prohibited, noncompliant, or risky.

Providers are responsible for understanding how pricing, fees, and payouts work on BookCollar.

Depending on platform tools, providers may set or manage service prices, add-ons, availability, and other listing details.

Providers may not:

- Use deceptive pricing

- Hide mandatory fees

- Misrepresent service costs

- Manipulate pricing to avoid platform fees

- Charge unauthorized amounts

- Demand off-platform payments where prohibited

- Charge customers outside the platform for BookCollar-originated bookings unless expressly allowed

- Add surprise charges not disclosed before booking

BookCollar may charge platform fees, processing-related fees, or other disclosed fees.

Fee structures may change over time. Where required by law or appropriate, BookCollar may provide notice of material fee changes.

Providers are responsible for keeping availability accurate and current.

Providers should only accept bookings they are able and legally qualified to perform.

Providers are expected to respond to booking requests, customer messages, reschedule requests, cancellation issues, and support requests within a commercially reasonable timeframe.

Providers may not manipulate availability, intentionally mislead customers, repeatedly fail to respond, or accept bookings they do not intend to perform.

Providers must communicate with customers respectfully, professionally, and accurately.

Providers should use BookCollar messaging tools for booking-related communication where available so there is a platform record.

Providers may not:

- Harass customers

- Threaten customers

- Discriminate against customers

- Use abusive language

- Use sexually inappropriate language

- Pressure customers into off-platform payments

- Pressure customers into unwanted services

- Misrepresent booking terms

- Misrepresent cancellation or refund rules

- Send spam

- Use customer information for unauthorized marketing

- Contact customers for unrelated purposes

Providers must protect customer information and use it only for legitimate booking, service, support, or platform-related purposes.

Providers may not use BookCollar to find, contact, or book customers and then move BookCollar-originated transactions outside the platform where prohibited by BookCollar policy.

Providers may not:

- Ask customers to cancel and pay outside BookCollar

- Pressure customers to pay by cash, Venmo, Cash App, check, or another outside method for a BookCollar-originated booking

- Offer discounts to avoid platform fees

- Misrepresent payment status

- Use off-platform payment to avoid cancellation, refund, tax, chargeback, safety, dispute, or platform rules

- Include off-platform payment instructions in listings, messages, profiles, or reviews where prohibited

BookCollar may restrict, suspend, or terminate provider access for off-platform payment avoidance.

Providers are expected to avoid unnecessary cancellations and maintain accurate availability.

If a provider must cancel a booking, the provider should cancel through the platform as soon as possible and provide an explanation if requested.

Excessive, late, unexplained, or bad-faith provider cancellations may result in enforcement action.

Provider cancellation consequences may include:

- Warning

- Reduced listing visibility

- Listing pause

- Booking restriction

- Payout adjustment

- Account review

- Temporary suspension

- Permanent removal

- Other action permitted by BookCollar policies

If a provider cancels a confirmed booking, the customer may be eligible for a full refund unless another outcome is required by law, customer-approved, or permitted by policy.

Providers may request to reschedule a booking through the platform workflow where available.

A provider-requested reschedule does not change the booking unless the customer approves the new appointment time.

If the customer declines a provider-requested reschedule, the customer may cancel the affected booking without cancellation penalty.

Providers may not misuse reschedule requests to avoid provider cancellation rules, no-show rules, refund rules, or enforcement consequences.

A provider no-show may occur when a provider does not appear, does not participate, or is not reasonably available for a confirmed appointment.

Provider no-shows may result in:

- Customer refund

- Payout reduction

- Payout reversal

- Listing restriction

- Account restriction

- Suspension

- Removal from the platform

- Other enforcement action

BookCollar may evaluate provider no-show disputes based on messages, booking metadata, timestamps, customer statements, provider statements, location information if available, photos, support records, and other relevant evidence.

Refunds, cancellations, no-shows, chargebacks, disputes, provider misconduct, customer complaints, service failures, and policy violations may affect provider payouts.

BookCollar may reduce, offset, delay, reverse, or withhold provider payouts where permitted by law, payment processor rules, these Provider Terms, or other applicable policies.

Providers may be responsible for refund amounts, chargebacks, dispute fees, penalties, or losses caused by:

- Provider cancellation

- Provider no-show

- Failure to perform services

- Incomplete service performance

- Inaccurate listings

- Misrepresentation

- Unlicensed or unauthorized services

- Expired or invalid licenses

- Lack of required insurance

- Poor communication

- Policy violations

- Fraud

- Unsafe conduct

- Customer harm caused by provider conduct

- Failure to cooperate with dispute review

BookCollar may use Stripe Connect or another payment processor to process customer payments and provider payouts.

Providers may be required to complete payment processor onboarding before receiving payouts.

Providers agree to comply with all applicable payment processor terms, onboarding requirements, identity verification requirements, payout rules, risk reviews, tax reporting requirements, and prohibited business rules.

Providers authorize BookCollar and its payment processors to process provider information needed for:

- Payment processing

- Payout setup

- Identity verification

- Fraud prevention

- Tax reporting

- Risk review

- Refunds

- Chargebacks

- Dispute handling

- Compliance with payment processor requirements

Provider payouts may be delayed, held, blocked, reversed, or restricted due to payment processor rules, incomplete onboarding, fraud review, dispute review, chargebacks, refund obligations, legal requirements, risk controls, or provider policy violations.

Payout timing may depend on:

- Payment processor settlement timing

- Booking status

- Service completion status

- Refund status

- Dispute status

- Chargeback status

- Provider account standing

- Provider license or insurance status

- Fraud or risk review

- Payment processor requirements

- Legal or compliance requirements

- Platform payout schedule

BookCollar does not guarantee that payouts will be available immediately after a booking.

BookCollar may delay or hold payouts where reasonably necessary for legal, payment, fraud, safety, compliance, or dispute reasons.

Providers are solely responsible for determining and satisfying their own tax obligations.

Providers are responsible for:

- Income taxes

- Self-employment taxes

- Business taxes

- Sales and use taxes, where applicable

- Local taxes, where applicable

- Tax registrations, where applicable

- Deductions

- Accounting records

- Tax reporting

- Professional tax advice

BookCollar does not provide tax, accounting, payroll, or legal advice.

BookCollar may collect, remit, or report taxes where required by law, including where marketplace facilitator rules or payment reporting rules apply.

Providers should consult a qualified tax professional about their tax obligations.

Providers may not offer, advertise, accept, perform, or request services that are illegal, unsafe, deceptive, exploitative, unauthorized, or prohibited by BookCollar.

Prohibited or restricted services may include:

- Illegal services

- Sexual services

- Controlled substances

- Weapons-related services

- Hazardous services

- Medical or health services unless approved and properly licensed

- Childcare or elder care unless approved and legally reviewed

- Legal, tax, or financial advice unless approved and properly licensed

- Regulated construction or trade services unless approved and properly licensed

- Services involving minors in a way that creates legal or safety concerns

- Services requiring a license, permit, certification, registration, or insurance the provider does not have

- Services that violate BookCollar policies

- Services that create elevated safety, legal, financial, regulatory, or reputational risk

BookCollar may prohibit or restrict categories at any time.

Providers must perform services in a safe, lawful, respectful, and professional manner.

Providers may not:

- Threaten customers

- Harass customers

- Discriminate against customers

- Engage in violence

- Engage in sexual misconduct

- Damage property

- Steal property

- Perform services while impaired

- Bring unauthorized people to an appointment

- Bring weapons to appointments, except where legally required and expressly allowed

- Enter unauthorized areas

- Ignore reasonable safety instructions

- Refuse to leave a location when reasonably asked

- Perform services in unsafe conditions

- Continue a service when doing so would create unreasonable risk

Providers should report safety incidents, threats, misconduct, unsafe conditions, or serious disputes to BookCollar as soon as reasonably possible.

Providers should contact emergency services immediately if there is an emergency or immediate threat to health, safety, or property.

Providers may not manipulate reviews or ratings.

Providers may not:

- Post fake reviews

- Review their own listings

- Ask friends, family, employees, or affiliated parties to post misleading reviews

- Buy or sell reviews

- Offer incentives for positive reviews without proper disclosure

- Threaten customers over reviews

- Pressure customers to change honest reviews

- Retaliate against customers for reviews

- Submit false complaints about reviews

Providers may be allowed to respond to reviews where platform tools permit, but responses must be professional, truthful, and policy-compliant.

Providers must cooperate with BookCollar in good faith during disputes, refund reviews, chargeback reviews, safety reviews, licensing reviews, insurance reviews, fraud reviews, and policy investigations.

BookCollar may request:

- Messages

- Photos

- Videos

- Receipts

- Proof of arrival

- Proof of work

- Time records

- License documents

- Insurance documents

- Customer communications

- Service notes

- Other relevant records

Failure to cooperate may result in refund decisions, payout holds, payout adjustments, account restrictions, or other enforcement action.

Providers are responsible for content they submit, including profile information, listing descriptions, photos, videos, portfolio materials, logos, business names, messages, and support submissions.

Providers represent that they have all rights needed to submit and use their content.

Providers may not upload content that infringes copyright, trademark, privacy rights, publicity rights, contract rights, or other third-party rights.

Providers grant BookCollar the rights described in the Terms of Service and Copyright / IP Policy to use provider content for platform operation and promotion, where permitted.

Providers should not upload client photos, before-and-after photos, portfolio images, or similar content unless they have all required rights and permissions.

Providers may receive customer information through the platform, including names, booking details, service locations, contact information, messages, and service notes.

Providers may use customer information only for legitimate booking, service, support, or platform-related purposes.

Providers may not:

- Sell customer information

- Share customer information without authorization

- Use customer information for unrelated marketing

- Harass customers

- Contact customers for unrelated purposes

- Store customer information longer than necessary

- Publish customer information

- Use customer information for discrimination, fraud, spam, or unlawful purposes

Providers must comply with applicable privacy and data protection laws.

Providers may not send another person to perform services unless permitted by BookCollar policy, disclosed to the customer where required, and allowed by applicable law.

If a provider uses employees, subcontractors, assistants, or team members, the provider is solely responsible for:

- Their conduct

- Their qualifications

- Their licenses

- Their insurance

- Their background or eligibility

- Their taxes

- Their wages

- Their compliance with law

- Their compliance with BookCollar policies

- Any harm, loss, dispute, or claim caused by them

BookCollar may require information about any person who performs services through the platform.

Providers are responsible for providing and maintaining their own tools, equipment, supplies, materials, transportation, devices, internet access, and other resources needed to perform services and use the platform.

BookCollar is not responsible for provider expenses unless expressly agreed in writing.

BookCollar does not guarantee that providers will receive bookings, customers, revenue, profits, visibility, ranking, reviews, or payouts.

Provider success may depend on service quality, demand, pricing, availability, location, customer preferences, reviews, platform ranking, competition, and other factors.

BookCollar may change search results, ranking, listing visibility, platform features, fees, policies, or workflows over time.

BookCollar may investigate suspected violations of these Provider Terms, the Terms of Service, Provider Standards, Community Standards, Prohibited Services Policy, payment rules, safety rules, or applicable law.

BookCollar may take action including:

- Warning

- Requiring corrective action

- Removing content

- Removing reviews where appropriate

- Hiding listings

- Pausing listings

- Restricting bookings

- Cancelling bookings

- Pausing provider account

- Suspending provider account

- Terminating provider account

- Delaying payouts where permitted

- Holding payouts where permitted

- Offsetting amounts owed where permitted

- Reporting suspected unlawful conduct

- Cooperating with payment processors, regulators, or law enforcement

- Taking legal action

Enforcement decisions may consider severity, safety risk, legal risk, fraud indicators, user harm, repeated behavior, payment processor rules, provider history, and cooperation during review.

Providers may stop using provider features at any time, subject to any outstanding obligations.

Stopping use of the platform does not eliminate obligations related to:

- Completed bookings

- Pending bookings

- Refunds

- Chargebacks

- Payment disputes

- Taxes

- Customer disputes

- Safety incidents

- Legal claims

- Indemnification

- Confidentiality or privacy obligations

- Other obligations that survive by their nature

Providers should complete or properly cancel pending bookings before leaving the platform.

BookCollar may suspend, restrict, or terminate provider access if BookCollar believes it is reasonably necessary to:

- Protect customers

- Protect providers

- Protect BookCollar

- Prevent fraud

- Enforce policies

- Comply with law

- Comply with payment processor requirements

- Address safety concerns

- Address licensing issues

- Address insurance issues

- Address payment disputes

- Address chargebacks

- Address repeated cancellations or no-shows

- Address prohibited services

- Maintain platform integrity

Termination does not affect obligations that survive by their nature.

Providers agree to defend, indemnify, and hold harmless BookCollar and its owners, officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

- Provider's use of the platform

- Provider's listings

- Provider's services

- Provider's failure to perform services

- Provider's cancellation or no-show

- Provider's conduct or misconduct

- Provider's employees, contractors, assistants, or personnel

- Provider's violation of these Provider Terms

- Provider's violation of BookCollar policies

- Provider's violation of law

- Provider's licensing, permitting, certification, registration, or insurance failures

- Provider's tax obligations

- Provider's payment disputes, refunds, or chargebacks where caused by provider conduct

- Provider's user content

- Provider's intellectual property infringement

- Provider's privacy violations

- Provider's unsafe conduct

- Provider's property damage

- Provider's personal injury claims

- Provider's fraud, negligence, willful misconduct, or unlawful conduct

BookCollar reserves the right to control the defense of any matter subject to indemnification, and providers agree to cooperate with BookCollar's defense.

To the fullest extent permitted by law, BookCollar and its owners, officers, directors, employees, contractors, agents, affiliates, successors, and assigns will not be liable to providers for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business opportunities, lost data, loss of goodwill, business interruption, reputational harm, or account suspension-related losses.

To the fullest extent permitted by law, BookCollar's total liability to a provider arising out of or related to these Provider Terms, the platform, provider listings, bookings, payments, payouts, disputes, or account actions will not exceed the greater of:

1. Platform fees paid by the provider to BookCollar during the twelve months before the event giving rise to the claim; or

Nothing in these Provider Terms is intended to limit liability where doing so is prohibited by law.

BookCollar may update these Provider Terms from time to time.

If changes are material, BookCollar may provide notice through the platform, email, account notification, updated effective date, or other legally appropriate method.

BookCollar may require providers to accept updated Provider Terms before continuing to use provider features, accept bookings, publish listings, or receive payouts.

Continued use of provider features after updated Provider Terms become effective means the provider accepts the updated terms, except where affirmative acceptance is required by law or platform workflow.

These Provider Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except where mandatory law requires otherwise.

Attorney Review Required:

The final dispute resolution section should be completed by legal counsel. Please advise whether BookCollar should include:

- Mandatory informal dispute resolution

- Arbitration

- Class action waiver

- Jury trial waiver

- Small claims court exception

- Utah venue provision

- Utah county/forum selection

- Injunctive relief exception

- Provider-specific dispute process

- Payment dispute process

- Payout dispute process

Placeholder:

Until finalized by legal counsel, this section should not be treated as complete.

BookCollar may provide provider notices through the platform, email, account notification, dashboard alerts, updated policy postings, or other legally appropriate methods.

Providers are responsible for keeping contact information accurate and current.

Legal notices to BookCollar should be sent to:

BookCollar LLC

[Insert legal mailing address]

Legal email:

[Insert legal email]

Provider support:

[Insert provider support email]

Provider support:

[Insert provider support email]

Payment/payout support:

[Insert payment support email]

License/insurance review:

[Insert provider compliance email]

Safety reports:

[Insert safety email]

Dispute support:

[Insert dispute email]

Legal contact:

[Insert legal email]

Mailing address:

[Insert legal mailing address]

End of Provider Terms