BookCollar Legal
Provider Terms
Additional obligations for service providers, including listing accuracy, conduct, responsiveness, and compliance duties.
Audience: Providers and provider applicants
Effective date: April 28, 2026
Draft note: this policy set is a working legal draft pending attorney review.
1. Provider eligibility and verification
Providers must complete onboarding requirements, provide accurate business details, and maintain lawful authority to offer listed services.
BookCollar may request identity, business, licensing, insurance, or tax-related documentation at onboarding or later review checkpoints.
2. Listing quality and truthfulness
Listings must clearly describe scope, pricing, duration, availability, limitations, and any prerequisites for service.
Providers must not post deceptive claims, manipulated reviews, prohibited services, or content infringing third-party rights.
3. Booking operations
Providers should respond to booking and message requests promptly and keep availability accurate.
Repeated unresponsiveness, late cancellations, no-shows, or off-platform booking diversion may result in account restrictions.
4. Conduct and safety
Providers must maintain professional conduct, respect anti-harassment and anti-discrimination rules, and follow all applicable workplace and public-safety requirements.
Any credible safety complaint may trigger urgent suspension while BookCollar investigates.
5. Taxes, insurance, and legal compliance
Providers are independent businesses and remain responsible for taxes, licensing, permits, and required insurance.
BookCollar does not provide legal, accounting, or tax advice.
6. Enforcement
BookCollar may pause listings, withhold payouts where legally allowed, require corrective actions, or terminate provider access for violations.
Severe or repeated policy violations may result in permanent removal from the marketplace.